-20% off over $200 CODE: 2023

Terms & Conditions

In general, all sales are considered final. All claims, including non-defective returns, must be made within five (7) days of receipt of the goods. Please contact us to obtain a Return Material Authorization (RA) number as items will not be accepted without prior authorization from our company. No returns or credits will be issued without an RA number. All RA requests will be authorized or denied within 30 days of receipt of the item. For non-defective returns, a restocking fee of up to 10% of the item value may apply. Please contact us for our policy regarding the return of damaged or defective items.

To cancel an order placed with us at Steven Ella, please contact us by phone or via the Messages system at the top of any page. Cancellation requests should be made on the same day the order is placed. Cancellation of an order requires authorization before the order can be completed. We reserve the right to charge a 15% processing fee on the value of the cancelled product. Once the cancellation is confirmed, it will be displayed in the "Order Status" section under "Status" after approval.